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Book Name: Managing Customer Experience and Relationships A Strategic Framework,
Edition Number:3rd Edition
Author Name:Peppers, Rogers, Kotler
The Number of Chapters:15
File Type : Word
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Book Name: An Introduction to Management Science Quantitative Approaches to Decision Making
Edition :14 Edtion
Author name: Anderson, J. Sweeney,A. Williams, Cochran, Jeffrey, Ohlmann
Book Name: Management Fundamentals Concepts, Applications, and Skill Development
Edition : 7th Edition
Author name: Robert N. Lussier